FAQs
General
You can Shop Online for Performance Kitchen® meals to be delivered directly to your door.
Our meals are ready to microwave and eat in minutes or can be cooked in the oven. Please refer to each meal's package for its unique cooking instruction. If oven cooking instructions are not provided, refer to the product's webpage. On that page, scroll down until you see "Cooking Instructions."
- Boxes: Yes. For individual meal boxes, simply trim or tear away any adhesive label then add the rest to your recycling. The shipping box used to deliver meals can also be recycled.
- Plastic: Yes. The BPA-free film we use to seal our trays and bowls can be rinsed, dried, and recycled at municipal recycling centers, select retail stores, and private recyclers across the USA and Canada.
- Sleeves and bowls: No. While our sleeves are 90% pressed paperboard, they possess a thin protective coating and are not reyclable or compostable at this time. We are working toward a more sustainable solution. Stay tuned! For more information, please see our Sustainability Statement.
Yes! Get all the details about home delivery and online ordering here.
We offer national shipping to all States, excluding Alaska & Hawaii.
For more information on shipping & delivery times, click here.
We cannot provide an estimated delivery date at time of order. We will notify you of an estimated delivery date once your order has shipped.
For delivery within 1–2 business days, please place your before 8 am PDT.
Orders placed after the 8 am PDT cutoff time will result in orders being shipped on the next business day.
All orders are processed Monday – Friday with some weekend deliveries.
Some zip codes will not qualify for weekend deliveries. Depending on shipping zones, orders that are placed after 8 am PDT on Thursday or Friday may be shipped the following Monday.
Yes! We pack our orders with either dry ice or gel packs and use special packaging designed to keep our meals frozen for the full duration of delivery. If any meals arrive fully thawed (over 40°F or 4°C), please contact us and we will reship replacement meals immediately.
Yes. The food may be safely refrozen as long as the food is cold to the touch or at 40°F (4°C) or below. Please evaluate each meal individually. According the United States Department of Agriculture (USDA), partial thawing and refreezing may slightly reduce the quality of some foods, but they will remain safe to eat.
We offer free shipping for orders of $160 or more. Orders below $160 are subject to a shipping cost of $25. Fore more information on shipping & returns, click here.
Please email info@performancekitchen.com. If you have a question or feedback regarding a product, please include the following in your message:
- The lot code, including the "Best Before" Date. This will be printed on only one side of the product packaging and may include a string of letters and numbers, for example "121046 COCONUT PORK C1 10:23 03/14/26"
- A photo of the product that clearly depicts the subject of your question or feedback
Subscriptions can be set
for weekly or monthly delivery. Receive 5% off your order total when you subscribe.
For information on subscriptions, click here.
Pause, skip a week, or cancel your subscription at any time. You can always view your previous subscription history and select which ones you would like to reactivate.
Meals
Many of our vegan meals are non-GMO Project Verified. Look for the project GMO stamp on the back of the package.
No. We offer many meals that do not contain nuts and we follow rigorous cleaning, allergen testing, and ingredient separation policies, but our meals are not made in a certified nuts-free facility.
Our meals are shipped with enough dry ice or gel packs to keep them frozen for about 48-72 hours from when they were shipped. Please check meals upon opening your delivery box to verify that they are still frozen or cold to the touch.
Yes! Browse our online store and pick the category or filter most relevant to you, such as "Gluten-Free."
In general, frozen meals that have been sitting out at room temperature for longer than 2 hours should be thrown away. If room temperature exceeds 90°F (32°C), discard any frozen meals that have been sitting out for longer than 1 hour.
Frozen meals can stay safely unrefrigerated for 2 hours if the air temperature is under 90°F, and for 1 hour if the air temperature is 90°F or higher.
Frozen meals can be put into a portable cooler with ice or frozen gel packs and stored for as long as the inside cooler temperature stays below 40°F (4°C). Once the temperature exceeds 40F, the meals should be discarded after 2 hours.
For optimal quality, we recommend that meals should remain frozen until you're ready to heat and eat. Bearing that in mind, as long as the refrigerator stays below 40°F (4°C), our frozen meals can be kept in a refrigerator for a total of 5-7 days before heating and eating (during which time they will gradually thaw). Once the meal is reheated, it should be kept in the refrigerator for no more than 3-4 more days before eating or discarding.
If a PK meal has been reheated or thawed in a refrigerator, it is safe to refreeze the unused portion unless it has been left outside of a refrigerator for longer than 2 hours.
We recommend microwaving only one meal at a time. While it is possible to microwave two meals at once, doing so will require a significantly longer cook time to reach a minimum internal temperature of 165°F. Because microwave ovens cook unevenly, it's possible that this may impact the quality of the meals--one meal may become overcooked, while the other may still remain cold in places. If you do need to cook multiple meals at once, we recommend using a conventional oven. Simply arrange the meals in a single layer, puncture the film of each meal, and begin cooking. Check the meals periodically until done.
Yes. According to the USDA, as long as foods remain frozen, they will remain safe to eat indefinitely. That said, quality may decrease slightly if a food remains frozen and unused beyond its best-by date. Because freezer air is very dry, foods may lose some of their moisture and become slightly tough over time.
As long as the freezer door remains closed, most freezers will hold a safe temperature at or below 32°F (0°C) for 48 hours if full, or 24 hours if half full. If you suspect your freezer isn't working properly, check meal temperature once the power comes back on to verify the food is at or below 32°F (0°C). If the power is off, do not check the temperature of your freezer! Opening the door (and allowing warm air to come in), will significantly increase the temperature of your freezer.
If you open your order and there is no dry ice left, look at your meals--if they arrived frozen, partially frozen, or cold to the touch (as if you had just taken it out of the refrigerator)--then they're safe to eat per USDA guidelines. Simply place the meals in your freezer to refreeze and when ready to eat, follow the cooking instructions on each product's packaging. Please note that once a shipment of meals has been opened, the temperature of the meal packaging will increase much faster than the actual temperature of the food. If in doubt, remove the product packaging and inspect each meal individually to determine if it remains safe.
Still have questions?
Customer support
Toll Free: 1-844-607-0676
Send a message
info@performancekitchen.com
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